Reliable IT Service and Computer Repair
We provide creative and innovative solutions on-site, in-store, and remote service to get you up and running quickly.
Support
(818)-609-7648
6038 Tampa Ave,
Tarzana, CA, 91356
Mon- Fri 9:00AM – 5:30PM
Sat – Sun: Closed
Services
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All reviews
4.9 Google
5.0 Yelp
4.8 +0
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Year after year ICS comes through. Reassuring to know help is just a phone call away.
GREAT SERVICE AND CARE
Udi is amazing at what he does and is always so helpful to solve our computer problems with my entire family! I highly recommend ICS. Thank you as always!!
The staff is very helpful and professional, they are always there to assist, highly recommended!
Udi is the best. Highly recommended. I would never use anyone else. They have always come through for me.
If you live in the SFV and you are having computer issues, Udi is your savior. He cares and follows through until you are satisfied.
They are always there when you need them.
Udi is the best
These guys are Amazing!
Fast, knowledgeable, and courteous service. I am a happy long-term customer!
Udi is Amazing!
Excellent service
Thank you ICS for being there for my business 24/7.
very compentent
Udi gave a lot of helpful support coupled with a professor-like ability to explain everything he is doing in a very detailed manner. I admire his very cheerful personality when he tries to convey his techniques in solving our computer-related issues. His team is equally capable and polite. We appreciate them so much all these years! Thanks Udi!
Udi and his team have just created a miracle for me. They have saved all my data and created a brand-new computer for me. My old computer crashed and, well it was a mess. They fixed everything for me.
They're terrific, as always. Fast and Knowledgable.
Udi and his team are lifesavers particularly for a non-computer literate user as myself. They are knowledgeable, resourceful and patient and never hesitate to address any issue I have quickly.
Very helpful!!
I had a virus on my cpu. ICS responded right away to my concern. Discovered the issue. Kept me posted on exactly what they discoverd, and there strategy they were implomenting. Completed the job with proficiency in getting rid of the virus. Thanks guys for doing such a great job.
Udi and Miguel are just great. I always feel confident that my concerns will be address quickly and professionally. Thank you both!!
Your BEST partners!!! All of the above
Udi is a savior as always - HIGHLY recommended!!
Udi is the best, super helpful resolving any tech questions or issues!
Udi & the crew are always there for you when you need them , very kind and professional service , I highly recommend ! This guy is one of a kind 🙂
What a wonderful experience working with ICS, I have been a long time customer and I know I can always trust Udi & company. They help with even the smallest tasks as well as new computers and any task in between. THANK YOU!
Professional
I call the ics and Udi answered me and helped me with a problem on my computer with patience and helped me until I was able to fix my problem, I recommend this place very much, he helped me very try much - Shmuela
Udi is OUTSTANDING paul jeser
ALWAYS AVAILABLE, EXCELLENT SERVICE AND ALWAYS KNOWS HOW TO FIX THE PROBLEM. THANK YOU!!!
Udi is such a blessing to know and a great Technician. Beyond a five star service. I highly recommend.
I gave ICS a call, they were super friendly, fixed everything quickly, and I hung up feeling totally relieved. That's the whole mini story in a nutshell!
Omar installed my printer in record time and all is good!
These guys are patient and very helpful!
Great help, easy to work with. Couldn't run the business without them.
Excellent service, highly recommended. Udi is both knowledgeable and professional and doesn't overcharge
Great support from ICS. Udi was knowledgeable, responsive, and made sure the issue was handled correctly from start to finish. Really appreciate the clear communication and follow-through. Highly recommend ICS support
Great Service by ICS Support! Very professional and Very Knowledgeable
Great Fast Professional Support! Udi and his team always get the job done right. I highly recommend. 10/10 service
Excellent service as always!!!!. Always answers the phone and willing to resolve my problems. THANK YOU!!!
Udi and his staff are always reliable, professional and we trust them with all our computer needs.
I am giving them 10 stares. They are pros and know how to solve complicated issues as i had today. cloud application conflicts that had to be striped to the bone and rebuild from scratch. only very knowledgeable experts can do it. Thank you team ICS
Excellent and honest!!! Thank you, Udi and Miguel!!
Fast, Clear and Responsive.
Udi is the best, he'll solve any of your problems.
Those guys are the best! Great service.
Really good service , professional employees!!!
The best tech guys in all of southern california. Can take care of most issues remotely. Udi and his staff are amazing. Thanks again Udi and ICS
Excellent service!!! 5* Always helpful and reliable.
Excellent. The best.
Udi can do anything!
Cannot believe how Udi helped me . He is amazing
I had a problem and Udi fixed it. I rely upon Udi to make sure my computers work all the time.
My computer went down on Friday and I needed a new one ASAP. Ude worked thru part of the weekend to have a new one delivered and then transfer all the data. Lo and behold! The new one was up and running by midmorning today (Monday). Doesn't get much better than that.
Excellent service, professional, quick and efficient! Highly recommended!
I have worked with ICS for over 20 years. Reliable, dependable. I am over an hour away now, and we do everything remote. The best!
Udi is a professional computer technician who has always fixed the problems occuring my computer as he has done for others.
I recently had a laptop computer repair performed at this establishment. The owner is very pleasant and quite knowledgeable. He fixed the problem quickly. A few years ago I had a different computer repair performed and again the experience was first class. 2 for 2 is a great record so far!
Always on top of my needs
Great service
Technology is definitely not one of my strong points. Luckily I have Udi to turn to every time something goes wrong with my computer. Usually it is because of something I did that I shouldn't have done. Anyway, I call Udi, I send him access to my computer, and he fixes it. He explains what he's doing, so that in the future I can do it myself. Luckily I can always call him because I will inevitably do what I did, (or something worse), forget what he told me to do, find myself unable to use my computer, and quickly, and patiently he will save the day. I highly recommend him.
This is an updated 5 star review today, 9/3/2024, to my past 5 star review of Udi and International Computer Support. My printer started suddenly printing gibberish and would not stop, no matter what I tried. Udi responded on a timely basis and was able to fix the printer problem and complete the necessary updates to my computer for a very fair price. He is patient, kind and explains things in a clear, understandable manner. It is extremely helpful as well to be able to handle things by phone. I again highly recommend Udi and International Computer Support and greatly appreciate the help. 9/3/2024 This was my past review: I highly recommend Udi and International Computer Support for excellent service. I was feeling overwhelmed due to a hacked email and a nonfunctioning printer that would not connect to my computer. In addition, I have an outdated smart phone and was concerned about losing my photos. To make things worse, I had lost access to Microsoft Office at a time when I needed to complete some important time sensitive documents. . Udi was able to resolve all my issues in a friendly, efficient way and has the ability to explain information so that it is understandable to older individuals who have some challenges with technology. In addition to offering service in the home, his company offers a remote help service which is invaluable to those of us who face ongoing challenges with our technology. Thank you again Udi for your outstanding service.
UDI always does a wonderful job working on my computer. They are the best company to use.
Udi and his staff at ICS has provided EXCELLENT specialized computer assistance for 20+ years. Highly recommend ICS.
ICS is phenomenal and offers excellent IT services and I've been a customer for 20+ years and will continue to be. I highly recommend this company.
Highly recommend! My computer went dead & looking for computer repair saw all the great reviews here so I gave them a call. They had me bring it right in & spent an hour diagnosing my computer finding the best option to get a new one and swap out my hard drive and gave me great advice on how I could do it myself. Asked how much I owed and they charged me nothing. Super honest & quick service. Would definitely go to them in the future with any other computer or cellphone issues!
ICS really cares about their clients and takes good care of them. Very professional.
They are awesome to deal with . Udi is always prompt, professional and explains things in a way that a 10 year old can understand. My kind of service!!
ICS is just the most professional establishment with friendly, competent people who simply make computer life easier all the way around. Would highly recommend them to everyone...you will never be disappointed!
I couldn't ask for a better company to help me. It was a two day job and very complicated but Udi was able to figure it out. I would highly recommend him for any computer problem. We even had to connect my old computer so he could work on the new and old one.
Super helpful service. Way better than a big store would ever provide.
No matter your problem, computer, printer, Wi-Fi, phone, they will fix it. Guaranteed. Most knowledgeable IT people I have ever met.
The best computer place in CA. they are professional, always good vibe, ready to help and solve all the problems.
Great and fast service! recommended
great job and fast too
I am still living in Paris and STILL calling these amazing computer experts!! They never give up on issues and always find solutions with fair pricing. I cannot recommend them enough, truly!!
Udi and staff are always there to assist. Professional, knowledgeable and friendly. Been using them for 20 years!
Udi is a pleasure to work with. Very detail and thorough with his explanations, which is much appreciated.
ICS is wonderful. I've been with them for years, and today they helped me with a serious crisis. They're reliable and trustworthy.\
Udi has horrible customer service!!! They charged me double for something very simple . Please do some research before hiring him . He is rude and doesn’t care about your pocket ! He also yells at his employees in front of us . How unprofessional is that !
I enjoy calling this placer for assistance when my computer is not performing as expected. Udi and his employees are very knowlegable, very patient, understanding and can be trusted to do a bang-up job to fruition. Thanks for all your help
Amazing customer support/service
Always pleasant and always helpful. ICS are lifesavers!!!
ICS and Udi are the BEST! He can fix anything on the computer and explains the process in detail. Thank you Udi!
As usual, immediately identified the problem and came up with a solution. No time lost at work. Thanks Udi
great service. recovered everything after the crash.
What can I say. If I ever have a problem with my computer, I call Udi at ICS, and before you know it, it's fixed. No muss, no fuss, just fixed. That's about all I can ask of anyone.
I'm not surprised International Computer Support and its owner Udi have a 5-star review. They came highly recommended to me from a neighbor. And Udi is an expert at computer repair. He shows and explains to you exactly what's wrong with your computer and is very good at coming up with a solution to your problem. I can't think of anyone else in the valley I'd rather bring my computer to for repair. He's now my Go-To guy when it comes to computer repair!
Absolutely great experience...excellent customer care
ICS is awesome!!!
WOW! Such professionalism! Such knowledge and expertise! Such a genuine interest in the work! Udi really is the best--very interested in troubleshooting and solving the problem. Udi exhibited a committed interest in solving the problem, while exhibiting curiosity second only to his friendliness. As Udi worked, I asked how long he has been in business, and he said about 30 years--and it SHOWS! It is in an honor to have such expertise and excellent customer service just a few minutes away from my home in Reseda. I would also like to add that Udi did not charge me for his time, probably because he did not find my problem as challenging as I did. I reassured him that I would leave a great review for him. I admire how interested Udi was just to help! AMAZING! So if your problem is easy to solve, Udi might not even charge you--but most importantly, Udi will find you a solution. THANK YOU, UDI!
WOW! Such professionalism! Such knowledge and expertise! Such a genuine interest in the work! Udi really is the best--very interested in troubleshooting and solving the problem. Udi exhibited a committed interest in solving the problem, while exhibiting curiosity second only to his friendliness. As Udi worked, I asked how long he has been in business, and he said about 30 years--and it SHOWS! It is in an honor to have such expertise and excellent customer service just a few minutes away from my home in Reseda. I would also like to add that Udi did not charge me for his time, probably because he did not find my problem as challenging as I did. I reassured him that I would leave a great review for him. I admire how interested Udi was just to help! AMAZING! So if your problem is easy to solve, Udi might not even charge you--but most importantly, Udi will find you a solution. THANK YOU, UDI!
I love ICS, great company, super helpful!!!
I have been using ICS for years. Over the years ICS has built me two computers from scratch and I purchased two refurbished laptops as well. I won't go anywhere else for my computer needs. I won't go anywhere else for my computer needs. Thank you Udi & Luis!
Udi is the best! I needed my iMac fixed for work. I brought it in Late Friday afternoon. Udi repaired better than new (installed a solid state new hard drive and brought the computer to my house Saturday morning! Thank you so much Udi!
Udi and his staff has again set up my new laptop exactly how I want it and need it for my professional career. They are the best. Thank you, Udi.
We love ICS!!! They’ve been our company’s IT Dept for many years now. They are quick to help when we have any issues or need any ideas regarding technology. They’ve also helped us many times with unfortunate personal technology recovery issues. We searched many years for someone reliable and our search ended with ICS. They’re the best! ♥️
quick, you are amazing thank you
Udi at ICS is a gentleman. And an expert in computer technology. He backed up everything on my dying computer hard drive, and helped me out with another computer system. He even found my lost picture of my Dog Waffle and helped me out loading it onto the front screen on my monitor. He addressed my needs. I might add that I drove 50 miles one way just because of his honesty and my faith in his quality and experience in his field. I dropped off the computer at 8:00 a.m and as he promised it was ready at 4:00. I highly recommend Udi and his staff for anyone that is in a jam with their computer. $$$$$$$$$$$ well spent. Thanks so much UDI, you have never let me down.
I pressed one button and the screen went black. HELP!!! Uri to the rescue. He is a genius! We have been going to ICS for many years. Wouldn't go anywhere else. Everyone is so nice, helpful and very patient. I'm not good with computers and I ask many questions. They guide you through everything and many things can be done virtually. Call them! You won't be disappointed.
I have been with IBS for a very long time and would never go with any other company. Udi and staff are so amazing and patient with me. They are so fast to respond and always ease my frustrations when there is a problem. I trust them completely and highly recommend them to one and all. they are wonderful !!!!!!
Fabulous
Luis & Udi always take care of my business needs quick and efficient!
Great and fast service. Very knowledge full and attentive staff.
We don't often need computer repair services, but it's great to know where we can go for honest repair when needed. My daughter's laptop wasn't working right as a result of some Microsoft operating system problem. No way would we ever be able to hack that ourselves. Service was friendly and reasonable. They explained everything. Will definitely return in the future. Thumbs up!!
Udi is the best ally you could ever have for all your i.t. needs. He has been a lifesaver for getting me up and running quickly anytime I have i.t. issues; both computer and printer related. He's a creative problem solver and takes time to ask the right questions and great at communicating to understand and properly and most efficiently fix the problem. I've only experienced the best customer service + Honest, Courteous, Patient, Kind and Professional with Udi and ICS. A real asset to me and my business; I highly recommend. A+++++
the best technician and best service. Were able to recovery my lost data from a faulty hard drive.
I trust iCS for all work on my computer and they are so helpful.
best tech support in the biz
Udi is expert and very helpful.
yeah udi
My laptop was not working and the screen was blackout. I had no idea what was happening . I saw this place on my way home from work. I came and he figured out real quick. He even told me how to take care of battery and how the laptop work to help its life stay longer. Anyway, I definitely come to this place anytime my laptop has any problems. He's really helpful.
I love guys. They are incredibly patient, extremely knowledgeable and they go above and beyond in helping me. I highly recommend them. Maggi
Best service and knowledge of all things computer. I have used Udi and his service for many years and they have always exceeded my expectations. Thank you so much.
ICS Has best service ever we work with them for almost 10 years never have any problem they are very loyal and professional
This is the place I recommend to everyone to get rid of a virus on your computer to simple phone repairs they are excellent their prices are right they are pleasant to deal with and are always on time. I wish I could give them more stars because they deserve it!
Udi and his team are always there to help, if and when my computer system requires attention, or when I am ready for an update. In today's day and age, where everything is done in an automated fashion, it's nice to have real people to speak with that truly want to take care of your needs.
I have been using Udi and his team at ICS to fix my computers for years. Excellent service and very knowledgeable. Highly recommend them.
Our company has been working with ICS for 15 years and we are overly satisfied with their work. They are always available as techs which is hard to find these days. Udi and his team are extremely professional and very knowledgeable. I would highly recommend ICS to anyone.
good work, always saves me, hopefully this will get me cheaper prices..... udi is the best
The VERY BEST! Udi and his team can fix any computer problem. They can even build a new machine if you need it.
I am a repeat customer. Last year I had a severe problem with one of my computers. Finding Udi and ICS turned out to be the best thing that could have happened. He cured the problem and improved the performance of the computer. Last week I ran into another severe problem with Windows 7 Pro. This time I wasted no time and called Udi right away. Long story short it was a serious technical problem that required complete new installation including some hardware work. Even though it turned out to be more complicated and require more time than originally estimated Udi insisted on holding to his original quote which was far below what I should have paid for all the time and effort expended. The computer is working great. I now have a clean new installation of Windows 10 and Office 2016. I could not be more pleased. The personal attention and ultra competent service is like none I have ever experienced elsewhere. Udi and his team know what to do and get it done. I would not consider any other service company for my computers. No, Udi is not my Uncle....but I wish he was. LOL. I am just a very, very satisfied customer. Thanks Udi.
All the guys at ICS are super knowledgeable and friendly! I've used their services for my business several times and I appreciate that they know how to program the specific software I use. They sometimes take a bit longer than I'd hope to fix some issues, and they pay per hour, but it's not a big deal and maybe it's because of my computers and not their lack of knowledge. I'm super impressed that it seems like they know what issues I'm calling them about before I say anything! I once connected online with them (there's an ICS support button on the desktop) and before I had time to type my issue, they were already into my system and fixed my issue! Umm..telepathy?! Completely blew me away. I recommend them to everyone and will continue to use their services 🙂
I'm so happy I got to this place !! Udi and his wife are amazing people who will give you the best customer service ,very trustworthy and professional, they knew how to answer all my questions and I felt like I had a great experience, I will recommend them again and again !!!
I shattered my iPhone 6 Plus screen today and was on my way to get it repaired when I came upon ICS. It took less than 15 minutes to replace and only cost $69.00. Everyone was professional. I definitely recommend ICS!
My dad has used ICS's services for years, and last year I needed a new computer. They built one from scratch with great specs and it's been running fantastic since. Super quick PC. Their service has always been quick and professional and I'd highly recommend them if you need some help with you PC or need a new one. They're my go-to whenever we have computer troubles.
Took my PC to Uni for repair and let me tell you not only did he repair my PC same day, he walked me through as to what the issue was and what I can do to avoid issues in the future. He took his time and was really cool. Definitely go to Uni for any PC issues including broken phones...Thanks Uni!!!!
Very professional staff, good service and prices! And most important - they are quick! I come in, fixed my phone and out. 30 min max) 5 stars definitely.
Udi is the best, he is very professional and knowledgeable about computers. I would not go to anyone else. He also cares and follows through. He can fix any computer problem. ICS (Udi) also can do repairs remotely. ICS will always answer questions - big or small. Thank you for your professionalism.
I love these guys. Once again, my heroes. Stayed while Udi...not only verified what was wrong with my computer ...but, fixed it before I left. Awesome. As always!
Amazing care and attention to me, and my computer. Losing my computer was a major ordeal, but owner went above and beyond to take care of me....I had such a positive feeling when I met him, and all of it was the right impression. Owner and techs...are so sweet and efficient....first impression was seeing all the little screws to my computer all lined up when they took computer apart first day....they are busy, and...for a reason...am passing their cards out to everyone...so rare to trust a business, these days... I am so pleased...had to hug the owner a couple of times....sweet, kind and caring...recommended to me by Geek Squad as another sign of their good reputation.
ICS was recommended to me originally through a contact at a major accounting firm as they used ICS for their computer needs. I have used ICS for my personal and professional needs ever since. This company is a rare find! Prior to doing business with ICS, I found may companies were untrustworthy, inexperienced and/or overpriced. Repairs done in-shop are timely and reasonably priced, remote access repairs are done with ease and purchases are made promptly, within budget and serviced as ordered. I very am grateful to Udi at ICS and will continue to give him all of my business! 🙂
Udi has been my computer guy for many years. My very old system from 2008 finally went to its grave yesterday. I bought a new computer and Udi & David had my business up & running again with 24 hours. All the data was successfully transferred from my old computer to the new one and then David personally delivered it to my door and setup the new system. All systems go now! What a relief. A++++++++++
I have been working with ICS for over 10 years now and cannot say enough good things about them. Not only have they been great with me over the years they have also serviced my family with amazing care and competence. Not only do I recommend ICS and their wonderful staff, I encourage you to go to them and see for yourself how great and knowledgeable they really are. Two thumbs way up!
Thank you Luis and Udi. I messed up Lenny's login on his Windows 7. They fixed it No Problem. In a jiffy! Will return when I mess up again.
My Macbook Pro crashed. It's my lifeline - I do all my work online. The poor thing wouldn't even turn on. Udi at ICS was able to replace the hard drive AND all the data I hadn't backed up for ages (I think I've learned my lesson about that). He also was able to keep the software it would have cost me a bundle to replace. Incredibly knowledgeable folks, easy to work with, patient with someone who has almost zero technical computer knowledge. And an absolutely fair price - more than fair, less than they charge over the hill in LA. I'm definitely using ICS again!
Louis saved my life there!!! My computer broke down and I had never backed it up. I know, REALLY bad idea but this is the first time this has ever happened to me. I took my computer to the geek squad and 3 other places that told me my hard drive was lost along with all the information on my drive or it would cost thousands to recover if I wanted to send it out to a specialist and they still couldnt promise data would be recovered. You dont understand, all my images ( I am a photographer which makes it even more embarassing none of my info was backed up) from dozens of shoots that were SUPER important to me were on this drive. I came into ICS in tears and frazzled and literally freaking out!!! Louis was AMAZING!!! He was calm and made me feel like there might be hope. He didnt promise me my files but he promised he would do his best and also to try to recover what was most important first. needless to say they recovered EVERYTHING, replaces my harddrive, and even re installed my programs for me for a very reasonable price. They did this all within 24 hours for me because they knew how important it was for me to have my computer back as soon as possible!! I am SO grateful that Lous is a brainiac and he was able to save my info. This could have been a very bad lesson but instead it was an invaluable one. I know back my info up every two days. I reccomend this business to everyone!! they are amazing and really know what they are doing. I will be taking all my computer needs to them for years to come:) thanks Louis, you are amazing!!!
Very honest, nice and competent... I had a problem with my printer. These guys helped me very quickly, they were reasonable with their costs and were overall A+ to deal with! I wouldn't hesitate to use them again in the future.
Brought my computer in 2 days ago. It would not power up. Udi made the proper diagnosis by replacing the power supply and while at it cleaned up the machine,oiled the fan while I waited. He was professional and fair priced. I would definitely go back for any other computer repair needs.
Udi and Luis are top notch professionals. I have been using them for years and they always do a great job on my computers. I recommend them over anyone else if you have any computer issues.
I came in to see if the screen on my MacBook could be repaired. Luis was incredibly helpful! He accessed my hard drive and files to find out whether the screen was going to be my only problem. That calmed a lot of my worries and it also allowed me to resubmit a paper! He was such a life saver great customer service skills. I highly recommended ICS!
We moved our office a couple of weeks ago. I had another company do the phone and Ethernet wiring, and we had trouble with the network connections from the beginning. Yesterday the troubles escalated, but by some miracle I found ICS on Yelp. Luis was here in 20 minutes, and an hour later the problems were permanently fixed. So glad I finally found a competent network installer!
I took my laptop here that my kids had destroyed and the gentleman working there was very fast and efficient. He even put up with my crazy twins. I highly recommend it.
Just went in tonight and they fixed my problem (one bad memory board) on the spot-- they also gave me two options, the expensive way and the less expensive way and actually recommended the less expensive way based on the way I use my computer. It's hard to find a business that doesn't want to just make you spend money but this was one of those rare moments. thanks guys for doing a great job for a great price - just what I needed 🙂
I'm pretty pissed off with this business right now. Brought my son's Macbook here to have the screen replaced almost two weeks ago. I told them when I brought it in that I needed the work done before my son went back to school because it was mandatory that he have it to do his school work. They had 4 days and they told me that wouldn't be a problem. Every time I checked on it, I was told the part hadn't arrived. My wife called today to check on it and she was told by Luis that the part still hadn't arrived so she told him if they didn't receive the part by 4pm, She was going to come and pick up the Macbook and find someplace else to fix it. She was very polite about it. Explained the importance that our son have the Macbook for school and Luis said that he would call the courier and try and get the part in before the end of the day and then replace the screen. 10 minutes later, Udi, the owner called back and started scolding me, saying that they actually did receive the part yesterday, replaced the screen but the video wouldn't work on the new screen. Then he started telling me how hard it was to replace the screen and I was being unreasonable because I wanted to come and get it. So they lied to my wife about not receiving the part and I'm the one being unreasonable? He was very defensive, telling me that the part was very expensive and that they were working really hard on it. But why didn't Luis mention any of this when my wife called? He was still going with the story that the part hadn't even arrived and it was the couriers fault. I continued to remind him that the laptop is an absolute requirement for my son's schoolwork and that he was falling behind in class without the laptop. We were also told that the laptop would be done in 4 days tops. Udi said that they were going to work on it and have it done by the end of the day and he would call me when it was finished. Instead, around 3:30 I get a phone call from Luis telling me that they couldn't get the video working on the new screen so they put the old cracked one back on the Macbook and they give up so I can come and pick up the laptop. WHAT THE FUCK?!? completely unprofessional. So I rushed over there and on the way, I called ACS Computer and explained the situation. They told me they had the part in stock and can have the work done in one day. So I hurried to pick up the Macbook but when I arrive, Luis and the owner are waiting to explain themselves. Again, telling me how hard it is to replace the screen and how expensive the part is, which is another lie because i checked the price before I brought it in. They tried to tell me the screen cost $139 yet I found it online, brand new for between $42 and $92. Then Luis starts showing me pictures on his iPhone of the Macbook taken apart so I could see how complicated the job is. Along with the pictures of my Macbook, he flips to an indecent picture of some girl, I don't know if it was his wife or what but he quickly flipped to another picture. Woops! At this point, I could care less about how hard the work was or anything else. They've already wasted two weeks of my life and I had to get to ACS before they closed so I grabbed the Macbook and headed to ACS. When I arrived at ACS, I was greeted by Joli, who is their Certified Mac Tech. I explained the situation and she was shocked. She said swapping the screen should have taken a day at the most. She then shocked me by telling me she would have it by the end of the day. It was 5 O' Clock. ACS Closed at 7. I was so overjoyed. But not only that, the price was only $199.00. ICS quoted me $250. I also wanted ICS to update the OS to Mountain Lion but they told me my Macbook wouldn't support it. They offered to upgrade it to an older OS for another $250.0 No thanks. ACS upgraded the Macbook to Mountain Lion free of charge. I left to go and run an errand and Joli called me at 6:30. The Macbook was done. But there was a problem. The reason ICS couldn't get the display to work was because they burned out the video cable. And when Joli plugged the new display into the cable, it burned out the new display. They didn't have another one in stock so she replaced the display with a used one that she was using for testing and ordered a new display and she said to bring the Macbook back on Wednesday and she will swap in the new one. She also pulled another video cable from another Macbook and got the display working so my Son would have it for school. She's also going to put a new video cable in when she swaps the display. Now that's what I call Super Customer Service. Going above and beyond for the customer. Joli told me that ICS also used the wrong screws to put the Macbook back together and the work was extremely shoddy. I will never use this company again. When I first walked in their door, I was prepared to spend close to $1,000. Because of their incompetence and unprofessionalism, they have lost a customer for life. They are crooks and liars.
I do tech support for a small retail/service business with multiple locations here in the Valley. On the Friday before Memorial Day weekend, the busiest time of year, a main computer crashed beyond repair. With less than 24 hours' notice, Udi spent hours Saturday with the damaged machine & eventually coming up with a solution, which was a true lifesaver. Aside from Udi's expert knowledge, I found him to be friendly, nice, good hearted, just an all-around great guy. If I could give 10 stars I would. The ICS team can handle anything & everything, so if anyone is looking for computer tech support or consultation, this is the place to go!
My computer crashed on Memorial Day weekend, the boss opened the store and fixed the problem in less than an hr! Yay!! There the best! I can alway count on them when i have a problem.
My computer crashed and I needed to have it looked at immediately as I lost my thesis. They were so fast and helpful in trying to get it recovered and did not charge me as they weren't able to open the file after all. Although I didn't pay anything, they still demonstrated so much kindness and professionalism ...they were so helpful! I'd go back in a heart beat. Their prices are also extremely fair. Much better than what other places were quoting me.
Great service! I came in with a Sony Vaio that was not powering on. With the initial troubleshooting, Luis quoted me a very affordable price. He told me he likely would have to special order a part and my laptop would be ready the following week. However, he called the next day and said the issue was something else altogether. The new price for the repair was just slightly higher than the original estimate-- but still a bargain! Everyone at the shop was very professional and I had my Vaio back in two days. I highly recommend ICS.
Just used them for the first time. Great service. Arrived on time and fixed my network problems in no time. ICS will be my first call next time i have any problems.
They did a great job fixing a Del that malfunctioned within the first month that we bought it and had had a nice life in my closet ever since. It's now a working computer. Thanks Guys!
I came here because I read the good reviews , big mistake , this shop maybe good with other things but when becomes to Mac theyre the worst , I have a MacBook pro and I delete several apps but my dock keep having question marks, And I delete them but every time I was restarting the Mac the (?) was showing up So I came to this shop and guess what 3 hours later they coudnt figure it out. Had any same day appointments, so I research for another store near by , the girl that work in the other shop fix my issue in less than 5 mins. I was like wow.
Top lab!!! Great service, affordable prices, most recommended!!!
I am a teacher. I teach people how to use software. But I'm not that good with hardware. As you might imagine, from time to time, I have problems with my own computer. There is absolutely no where else I would even consider for help other than ICS. These guys are simiply the best at very reasonable prices. Additionally, my students always ask me for a recommendation when they have a problem with their computers. I heartily recommend ICS, and I wouldn't recommend anyone unless I had 100% confidence in their abilities, regardless of cost.
For the past several years, ICS has always been my first and only choice whenever I've needed any type of computer repair service. Udi is like a computer Jedi Master and he and his team have come through for me on many occasions. I recently had a situation where the hard drive in my main business computer crashed and I didn't have a back-up drive. I was freaked out thinking about how thousands of important files might have been wiped out forever, but Udi came to the rescue to save me from my stupidity (lesson learned!). Not only was he able to recover ALL my data and install a fresh new hard drive for me, but he saved me hundreds of dollars I would have had to pay to a recovery specialist. I have no hesitation in giving Udi and the entire ICS team my highest recommendation. ICS offers it all - affordability, honesty and friendly service done right.
Received very good service for a reasonable price. The staff was very straight forward and helpful. I had a problem with my computer that seemed obvious. Other places wanted to charge me a diagnosis fee and keep the computer for a few days to diagnose the problem. I brought the computer here, they confirmed the problem right away, ordered the part, and fixed it as soon as the part came in.
Udi and his team are computer geniuses! They have been helping me with computer services for years, both at my home and business. They provide computer Services and Repairs, and they are great at it. Udi built a few servers for our company over the years. He helped us with internet remote support. Networking and Consulting on various issues both at my home and for our company. Udi's team also did printer Repairs and computer repairs for us. If you want a knowledgeable computer guy who is very honest and has a great team working with him, call Udi at International Computer Services!
